Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to publishing and bookstore services offered by Scripown Publications through our website. By placing an order or making a payment, you agree to the terms on this page.

2. Cancellation Policy

You may cancel an order or request a cancellation as follows:

• Before the service has started: you may cancel and receive a refund of the publishing fee, less any payment-gateway charges.
• After the service has started: cancellation is not available once editorial or production work has begun.

3. Refund Policy

A refund may be given in these cases:

• The manuscript is not accepted for publication.
• Payment was made by mistake or paid twice for the same order.
• We cannot provide the service for operational reasons on our side.

If a refund is approved, it is sent to the original payment method.

4. No Refund Cases

A refund is not available in these cases:

• The manuscript has been accepted and editorial or production work has started.
• The author cancels after editing, typesetting, formatting, DOI or ISBN assignment, or any other publication step has begun.
• The service is already completed or delivered, including published content.
• A change of mind or personal reason after payment, once work has started or the product has been delivered.

5. Partial Refund

In limited cases a partial refund may be considered, at our discretion, if a substantial part of the service has not been used or completed. The amount depends on work already done and costs already incurred.

6. Payment Gateway Charges

Payment-gateway charges, bank charges and transaction fees are not refundable.

7. How to Request a Refund

Write to us within seven days of the transaction. Include your order or invoice details and the reason for the request.

Email: scripownbooks@gmail.com  |  Subject: Refund Request - [Your Order ID]

We will review the request and tell you whether it is approved or declined.

8. Processing Time

Approved refunds are processed within 7–14 working days to the original payment method. The time after that depends on your bank or payment provider.

9. Order for Physical Copies

• Charges for extra printed copies are not refundable once the book has been printed and dispatched.
• If the print order is cancelled before printing starts, the copy charge is refunded (gateway fees excepted).

10. Policy on Discounts

Any discount or promotional offer applied at payment is non-transferable and is not paid out as cash if a refund is otherwise due. A refund, where approved, is calculated on the amount actually paid.

11. Changes to This Policy

We may update this Refund & Cancellation Policy. The current version is always the one shown on this page. It should be read together with our Terms and Conditions.

12. Contact Us

Questions about this policy, a payment or an order should go to the Scripown office.

• Emailscripownbooks@gmail.com
• Phone+91-9911126113
• Address2nd Floor, 304 and 305, PKT-4 SEC-22, Rohini, North West Delhi, 110086, India

See also our Terms and Conditions and Privacy Policy.